Refund & Returns Policy
Refund & Returns Policy
At diyitad, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Refund & Returns Policy.
Return Eligibility
You may request a return if the item:
- Is received damaged or defective.
- Is incorrect or different from the item ordered.
- Is in its original, unused condition with all original packaging and tags attached.
- Meets the requirements outlined in this policy.
Items that show signs of wear, misuse, alteration, or damage caused after delivery may not be eligible for return.
Non-Returnable Items
The following items are generally not eligible for return:
- Items that have been worn, washed, or altered.
- Products without original packaging or tags.
- Personalized or customized products.
- Gift cards, if offered.
- Any items identified as non-returnable at the time of purchase.
Return Request
Before returning any item, please contact our customer support team through the contact methods available on our website. Include your order information and a brief description of the reason for the return to help us process your request efficiently.
Returns sent without prior authorization may experience processing delays.
Return Shipping
Unless the return is due to our error, customers are responsible for return shipping costs. We recommend using a shipping service that provides tracking information, as we cannot guarantee receipt of returned packages without proof of delivery.
Inspection Process
Once your returned item is received, it will be inspected to verify that it meets the return requirements. We reserve the right to approve or decline return requests based on the item’s condition.
Refunds
After the returned item has been inspected and approved, any eligible refund will be processed using the original payment method whenever possible.
Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.
Exchanges
If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange when the product is available.
If the requested replacement is unavailable, an alternative solution may be provided.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact our customer support team promptly with your order details and supporting photos if requested. We will review the issue and work toward an appropriate resolution.
Order Cancellation
Orders may only be canceled before they have entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.
Refused or Undeliverable Orders
Orders returned because of an incorrect shipping address, refusal of delivery, or failure to receive the package may be subject to additional shipping charges before reshipment.
Policy Updates
We reserve the right to modify this Refund & Returns Policy at any time to reflect changes in our business practices or operational requirements. The latest version will always be available on our website.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact options available on our website.